Shipping and Returns

Effective Date: [15/04/2025]

Shipping Policy

Processing Time

All orders are processed within 1–5 business days. Orders are not shipped or delivered on weekends or public holidays.

Shipping Rates & Delivery

Shipping rates are calculated at checkout. Estimated delivery times:

  • UK & Europe: 2–7 business days

  • International: 7–14 business days

Delivery times are estimates only and not guaranteed. We are not responsible for delays caused by shipping carriers, customs, or events outside our control.

Tracking

Tracking information will be sent via email once your order is dispatched.

Customs & Duties

International customers are responsible for all customs, duties, and taxes imposed by their country. Aise Clothing is not liable for any additional charges incurred.

Returns & Exchanges

All Sales Are Final

Due to the limited and exclusive nature of our pieces, we do not accept returns or exchanges, except where required by UK consumer law.

We encourage you to carefully review product descriptions, sizing, and care details before purchasing. If you need sizing help, feel free to contact us before placing your order.

Damaged or Faulty Items

Under the Consumer Rights Act 2015, you are entitled to a replacement or refund if the item you receive is faulty, not as described, or unfit for purpose.

To report a faulty item:

  • Contact us at: support@aiseclothing.com within 14 days of receiving your order

  • Include your order number, a description of the issue, and clear photos

If the issue is confirmed, we will offer a repair, replacement, or refund (at our discretion) in accordance with UK law.

Returns Shipping

If a return is approved under a statutory reason, you may be asked to return the item in its original condition. Customers are responsible for return postage unless the item is deemed faulty.

Cancellations

Once an order is placed, it cannot be modified or cancelled unless it has not yet been processed for shipping. Please contact us immediately at support@aiseclothing.com if you need assistance.

Questions?

For any questions or concerns, please contact us at:
Email: support@aiseclothing.com